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Are emails through your contact form not coming through from Yahoo users?

yahooI am not the only person experiencing this issue, it’s cropped up all over the place lately, and I’ve spent a lot of time trying to figure out the problem. It’s not me. It’s not you. IT’S YAHOO. Luckily, I have a solution for you!

So what’s the deal?

In 2014, Yahoo created a DMARC “p=reject” record, basically telling all servers to reject the email if it doesn’t originate from Yahoo. Guess what? When you submit a form online, it’s not originating from Yahoo. Therefore, all emails that are being submit from users with a Yahoo email address are never making it to you. Frustrating, right?

I looked all over for a solution to this problem. Seriously, I tested and tested. Every time I put in a Yahoo email into my forms, for myself and my clients, whether I was using Gravity Forms or Contact Form 7, those messages never arrived. I set up Mandrill with my site to track the emails, and the Mandrill report said the emails were going through. But I never got the message.

I had clients getting crabby with me about it, thinking it was my fault. But it’s not my fault, and it’s not your fault. The fault lies with Yahoo.

So how about that fix?

Here’s what you have to do. In your form settings, you will have to change the sender to your own email address. I know this is annoying, but it’s the ONLY way to get those message to come through to you. Then, if you want to be able to respond to the actual email recipient, instead of responding to yourself, you’ll want to set up the “Reply To” email address with the sender email.

If you use Gravity Forms, it’ll look something like this:

yahooemail

So the email is actually coming FROM myself, but if I reply, it goes to the sender. Not the most elegant solution, but it’s the only one that works.

 

Amy Masson

Amy is the co-owner, developer, and website strategist for Sumy Designs. She's been making websites with WordPress since 2006 and is passionate about making sure websites are as functional as they are beautiful.

13 Comments

  1. Leam on March 23, 2019 at 3:24 am

    I think there’s a way to make and if in the php. If the sender is yahoo, then send with your own mail. If not, proceed normally. Can you help me with that?

  2. James on March 8, 2019 at 5:30 am

    Hi Amy

    I have problems with Yahoo emails and hotmail emails coming through, (im guessing other email providers have done the DMARC too which im not aware of) My site is HTML not wordpress and cant work out how to do the send email to myself as you described above, is there a certain line of HTML code to input on the mail part of the code?. im a bit lost.

    • Amy Masson on March 14, 2019 at 11:02 pm

      Unfortunately, I can’t provide much help with non-WordPress sites.

  3. David on March 6, 2019 at 10:05 am

    This is somewhat enlightening, but may I add that I have noted that my web-form using php will not work because the email address which the sender’s message is to be sent to is an email address which is associated with Yahoo.

    So, in my case, I cannot set up the contact.php form so that any messages left on the web-form are sent to “any-person@sky.com” because sky.com USES Yahoo mail!

    But if I change the contact.php form so that messages from the web-form are to be sent to “any-person@gmail.com” then the email comes through, although, unfortunately, always and only to the Spam folder at the gmail account.

    Php contact forms are prepared to deal with gmail but they will NOT forward Yahoo-related emails.

  4. Paisit on January 5, 2019 at 10:50 pm

    Thank you for Article Amy. This solution has been working to me for a while until today I have heard that gmail is no longer supporting the reply to in the header. https://wordpress.org/support/topic/reply-to-in-additional-headers-is-being-ignored/

    Have you experienced this issue yet? Some of my client start having this problem when they reply email, it set to sender instead rely to email.

  5. Nacho on December 11, 2018 at 1:01 pm

    Hello Amy,

    I’m still a little confused. You were talking about Yahoo email not working. In the example, you are not using an yahoo email.
    Is it possible to get the notifications to send out using a yahoo email?

    I’m also using Gravity forms and tried Contact form 7 and other ones and nothing works with yahoo.

    Thank you,

    • Amy Masson on December 16, 2018 at 8:25 am

      No, my email is not Yahoo. The problem is when the person who is submitting an email through a contact form and their email is a Yahoo email. Those emails won’t come through a form because of DMARC.

  6. KB on November 26, 2018 at 7:10 pm

    Wow, you nailed it Amy! I’ve been experiencing the same issues with multiple sites and never understood what was causing it when it was only Yahoo and nothing else had a problem! Thank you for digging into this and explaining what the real reason was!

  7. Paul M Dougherty on September 24, 2018 at 3:38 pm

    I have the same issue. I have a php form with is going to my gmail account. If the form is filled out with yahoo, it never comes through.
    I tried making a yahoo account but it still doesn’t show up. I don’t really understand what you mean by send the email to yourself…? Can you explain further please.

    My php form has:

    • Amy Masson on September 25, 2018 at 8:10 am

      Hi Paul – is your site WordPress? Try making the “from” email address your own email address in the field, so no matter what the sender’s email address is, it comes “from” you instead of from them. Then make their email address the “reply to” email address.

  8. Michael Soldmann on July 15, 2017 at 2:44 pm

    Thank you Amy!

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