Person leaving a bad Google review with a thumbs down.

What you should do if you get a bad Google review

By Amy Masson | October 3, 2023
The first time I hear from someone about their reviews is when they get a bad Google review. Most of the time, it's in a panic, because they can't remove...
Online Reviews

Third-party reviews on your website

By Amy Masson | July 22, 2021
I get asked a fair amount if it's okay to use third party reviews on your website. By that, I mean reviews that have been left for your business, not...
Online Reviews

How to set up a simple review request page on your website

By Amy Masson | May 29, 2020
I've said it before and I'll say it again. Reviews matter. In particular, third party reviews matter. That's not to say testimonials on your website aren't great - they are....
Negative Reviews

What to do with a negative review

By Amy Masson | April 16, 2018
I have written a lot lately about getting online reviews and how important they are, but of course the goal is to have all good reviews. But if you are...
Online Reviews

Yes, Reviews Matter

By Amy Masson | April 10, 2018
I was talking to my dad the other day. I'd sent him a book for his birthday and I said, "It has great reviews." He responded that he didn't pay...